Refund Policy

My Approach: Satisfaction Over Refunds

I don't offer monetary refunds on completed or in-progress work. Instead, I put that same commitment into making sure you're genuinely happy with the result before the project is considered done. In 14+ years and 240+ projects, that approach has meant working through revisions as many times as it takes — not walking away and handing money back.

Why I Work This Way

• A refund undoes a transaction — it doesn't undo the time you've lost or get your site to where it needs to be. Fixing the actual problem does.
• Most issues that would normally trigger a refund request (a feature not working as expected, a design that needs adjusting) are things I can directly resolve, usually faster than a refund would even process.
• This policy is also what makes my 100% Job Success Score on Upwork possible — client satisfaction is resolved through the work itself, not disputes.

What This Covers

This policy applies to development, design, and maintenance work delivered directly through Aman Web Solution — whether via Upwork, direct contract, or invoice. Scope changes, entirely new feature requests outside the original agreement, or third-party costs (hosting, plugins, licenses, payment processors) are handled separately and aren't covered by revisions.

Before We Start

To avoid misunderstandings later, every project starts with a clear scope — what's included, timeline, and cost — agreed before work begins. If anything changes along the way, we'll discuss it openly rather than let it turn into a dispute at the end.

Deposits & Milestone Payments

For projects with milestone-based payments, each milestone is only invoiced once the agreed portion of work is delivered and reviewed. This keeps risk balanced on both sides without needing a refund mechanism.